Shipping Information:

At Rixsters, we are committed to ensuring your orders are delivered to you promptly and securely. We have partnered with leading shipping companies like royal mail and Evri to provide reliable shipping options for your convenience.

1. Shipping Times: Our team processes and dispatches orders within 1-2 business days from the time your order is placed. Please note that shipping times may vary based on your location and the shipping method selected during checkout.

2. Shipping Methods: We offer a range of shipping options through Royal Mail and Evri, including standard and expedited shipping. During the checkout process, you will be able to select the shipping method that best suits your needs.

3. Shipping Costs: Shipping costs are calculated based on your order's weight, destination, and chosen shipping method. You can view the shipping costs associated with your order during the checkout process before finalizing your purchase.

4. Order Tracking: If Applicable once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to track your order's progress and estimated delivery date.


Returns and Refunds:

We want you to be completely satisfied with your purchase from Rixsters. If for any reason you're not entirely happy with your order, we offer a straightforward returns process.

1. Return Eligibility: You may return items within 30 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging.

2. Initiating a Return: To initiate a return, please contact our customer support team at using this contact form within 30 days of receiving your order. Our team will guide you through the return process and provide you with a return authorization.

3. Return Shipping: The cost of return shipping is the responsibility of the customer, except in cases where the item received was damaged, defective, or incorrect. We recommend using a trackable shipping method to ensure the safe return of the item.

4. Refund Process: Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used during checkout. Please allow a few business days for the refund to appear in your account.

5. Exchanges: If you wish to exchange an item for a different size, color, or product, please contact our customer support team. Exchanges are subject to availability.

Please note that personalized and custom-made items may not be eligible for return or refund unless they are defective or damaged.

If you have any questions or concerns about our shipping and returns policies, please don't hesitate to contact our customer support team at Rixsterpetbedsandmore@gmail.com. Your satisfaction is our priority, and we're here to assist you every step of the way.